Other Returns |
Unopened Product:
At your expense, you may return unopened product to us within 30 days of purchase for a full refund. Please adhere to the following guidelines when returning unopened product.
- You must contact us prior to shipping the unopened product to obtain authorization
- For your protection, please insure the shipment for the full amount of the product purchase price
- For your protection, please use a reliable shipping method that can be tracked
- Returns will only be settled with the original purchaser of the product
- We DO NOT refund the cost of shipping
- Returns are subject to a 10% restocking fee
- We will deduct our cost of shipping if your order was shipped under "free shipping"
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Opened/Unused/Undamaged Product:
We do not accept returns on opened inflatable items.
At your expense, you may return opened/unused/undamaged product to us within 30 days of purchase. Please adhere to the following guidelines when returning opened/unused/undamaged product.
- You must contact us prior to shipping the opened product to obtain authorization
- For your protection, please insure the shipment for the full amount of the product purchase price
- For your protection, please use a reliable shipping method that can be tracked
- Returns will only be settled with the original purchaser of the product
- A 15% restocking fee will be assessed on all opened product returns
- We DO NOT refund the cost of shipping
- We will deduct our cost of shipping if your order was shipped under "free shipping"
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Damaged Product:
If you receive damaged product, please contact us immediately. We will contact the shipper to pick up the item and send out a replacement as soon as the damaged product is received by us. Please do not open the package and inspect the product yourself. |
Wrong Product:
If you receive the wrong product, please contact us immediately for resolution. |
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